Pick-up and Drop-off Policy
- Krisind enables delivery of such Orders or completion of Tasks at select localities of serviceable cities across India (“Delivery Services“) by connecting third party service providers i.e. Krisind Delivery Partners (“KDP”) who will be responsible for providing the pick-up and delivery services and completing Tasks initiated by the users of the Platform (Buyers or Merchants). The Platform Services and Delivery Services are collectively referred to as “Services“. For both Platform Services and Delivery Services, Krisind is merely acting as an intermediary between the Merchants and Buyers and/or KDPs and Buyers/Merchants.
- KDPs are individual entrepreneurs engaged with Krisind on a voluntary, non-exclusive and principal to principal basis to provide aforementioned services for service fee. KDPs are independent contractors and are free to determine their timings of work. Krisind does not exercise control on the KDPs and the relationship between the KDPs and Krisind is not that of an agent and principal or employee and employer.
- For the pickup and delivery services and completing the Tasks, KDPs may charge the users of the Platform (Buyers or Merchants), a service fee (inclusive of applicable taxes whenever not expressly mentioned) determined on the basis of various factors including but not limited to distance covered, time taken, demand for delivery services/Tasks, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time.
- No Pick-up/Drop-off for item(s) which are illegal, hazardous, dangerous, or otherwise restricted or constitute items which are prohibited by any statute or law or regulation.
- Krisind Seller Partners shall not request for dispatch of item(s) which require a special transportation permit or require any special license under applicable law.
- You also agree that, upon becoming aware of the commission any offense or your intention to commit any offense upon initiating or during a Pick-up/Drop-off Task of any item(s) violating Pick-up and delivery policy or otherwise restricted under applicable law, the Krisind Delivery Partner may report such information to the law enforcement authorities.